Tenant FAQ

We highly recommend that you to use our online payment system, where you can easily and securely pay your rent online at your convenience. This is the safest way to pay, as you do not have to worry about your payment getting lost in the mail, or spend money on postage, envelopes, checks, etc. You can also set up automatic, repeating payments so you never have to remember to pay rent! (Transaction fee of $1.50 applies). Click here for more details.

If you choose not to use our online payment system, you may mail personal checks, money orders, and cashier's checks to PO Box 43483, Tucson, AZ 85733. Please make all payments payable to 'Habitation Realty.'

You may also bring payments to our office, located at 107 W. 5th St, Tucson, AZ 85733, during business hours (M-F 9am-5pm).

Please note, we do not accept cash. This is for your security, and to ensure that we can trace and track payments to each tenant in case there is ever a dispute or discrepancy.

Yes, we have a very easy to use online payment system, where you can create an account, and set up automatic repeating payments, or pay manually, and never have to worry about being late! There is a transaction fee of $1.50 for each payment, but that's far cheaper than paying for postage, envelopes, checks, and the time and gas to drop it off at our office.

We provide a 4 day grace period to allow for payments to arrive, or to accommodate for any last minute delays. Rent is considered late if it is not received by 5pm on the 4th day of the month, and the late fee policy takes effect.

Late fees are $10 per day, retroactive to the 1st day of the month. For example, rent received on the 5th would incur a $50 late fee ($10 per day starting from the 1st of the month), and $10 per day thereafter.

Maintenance requests should always be in writing. This is to ensure we get a full and accurate description of what needs to be fixed, and so that there is a written record of your request. You may send requests to repairs@habitationrentals.com, submit a work order through the online tenant portal (click here), or send via US Mail to PO Box 43483, Tucson, AZ 85733. Emergency maintenance may be emailed and/or called in to 520-333-5373. All non-emergency work orders must be in writing.

We will pay for any repairs caused by normal wear and tear, natural damage, etc. But if the issue was caused by improper use, or intentional/accidental damage, then we would charge you for the repair. For example, if we have to fix a garbage disposal that doesn't work because a bottle cap got jammed down there, then you would be charged, because it would be considered user error/improper use. If the disposal didn't work because of an electrical issue, then we would fix it free of charge because it is due to normal wear and tear.

We highly recommend that you get renters' insurance. It is very affordable (typically $8-15 per month, depending on coverage), and will cover your belongings in the event of fire, theft, burglary, natural disasters, etc (please note, this information is purely for educational purposes. Coverage varies based on your selected policy and coverage). Click here for more information on how to obtain renter's insurance.

We would love to see you stay with us! If you would like to renew your lease, please email us at contact@habitationrentals.com

Per your lease, we require a 30 day written notice that you plan on moving out. Please write your notice and email to contact@habitationrentals.com. You are still responsible for paying your final month's rent in full. We will make the necessary arrangements for your move out, including scheduling an exit walk through to determine if any damages will be charged to your security deposit.